Location: Delhi NCR
Experience: 8–12 Years
Reporting To: Programme Lead – Advisory Engagement
Joining Requirement: Immediate Joiners / Candidates who can join on or before the 1st week of October 2026
Role Overview
We are seeking an experienced Operations Manager with a background in cruise ship operations to oversee planning, coordination, and execution of operations for a cruise sector programme. The role is client-facing and involves working alongside a leading professional-services advisory team, cruise operators, port authorities, and industry stakeholders to drive delivery against programme objectives.
Key Responsibilities
• Oversee day-to-day operations across the cruise programme, ensuring alignment with schedules, service standards, and delivery milestones.
• Coordinate across cruise operators, port authorities, vendors, and supply-chain functions to ensure smooth execution of programme activities.
• Develop and manage operational plans, budgets, resource allocation, and progress tracking.
• Monitor operational timelines, identify bottlenecks, and implement corrective action plans.
• Ensure compliance with applicable maritime safety, quality, and regulatory protocols across operations.
• Liaise with stakeholders on operational status, risks, and mitigation measures.
• Oversee documentation, reporting, and performance metrics for the programme.
• Manage and supervise operational teams and vendor personnel to maintain service and delivery standards.
• Support continuous improvement initiatives to enhance operational efficiency, guest experience, and cost-effectiveness.
Required Qualifications
• Bachelor's degree in maritime studies, operations management, hospitality, or a related field; a postgraduate qualification is an advantage.
• 8–12 years of experience in operations management, with demonstrated experience in cruise ship operations, passenger vessel operations, or the marine hospitality sector.
• Strong knowledge of cruise operations, itinerary planning, port coordination, and onboard service delivery.
• Demonstrated experience managing cross-functional teams and vendor ecosystems.
• Working knowledge of maritime regulatory, safety, and compliance requirements.
• Proficiency in project management and operations tracking tools.
Preferred Attributes
• Strong leadership, coordination, and problem-solving skills.
• Ability to manage complex operations under pressure and against tight schedules.
• Excellent stakeholder management and communication skills.
• Fluency in English.